CT999 Game Privacy Policy – How We Protect Your Data

1. Introduction

CT999 Game ("we", "us", "the Platform") is committed to protecting the personal information of every player who registers and uses our gaming platform. This Privacy Policy describes how we handle the data you provide when you sign up, make a PKR deposit, place a bet, play a game, or contact our support team.

This policy applies to the CT999 Game website and any associated mobile experience. By creating an account and using our services, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

We take privacy seriously. The gaming industry, including online casinos, Sports Betting platforms, and Live Casino services, necessarily involves collecting certain personal and financial data to operate legally and securely. We limit that collection to what is genuinely needed and protect it to the best of our ability.

This policy was last reviewed and updated in June 2026. We recommend checking this page periodically for any changes, particularly if you are a long-standing player whose account predates recent updates.

2. Data We Collect

We collect data in three main ways: information you give us directly, information generated automatically when you use the platform, and in limited cases, information from third-party services that help us operate (such as payment processors).

Information You Provide Directly

• Registration details: Full name, date of birth, email address, and phone number. These are required to create and verify your CT999 Game account.
• Identity verification documents: If we request KYC (Know Your Customer) verification, you may be asked to provide a copy of a government-issued ID. This is used solely to confirm your identity and age, and is handled with strict confidentiality.
• Payment information: When you make a PKR deposit or withdrawal, you provide payment details such as a JazzCash account number, Easypaisa wallet number, Raast ID, bank account details, or card information. See Section 5 for full details on how payment data is handled.
• Support communications: If you contact us via live chat or email, we retain records of those conversations so we can track and resolve your issue properly.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, device type (mobile/desktop), operating system, and screen resolution.
• Session data: Login timestamps, pages visited, time spent on each section, games played, bets placed, and deposit/withdrawal history.
• Cookies and local storage: See Section 6 for the full cookies breakdown.

Information from Third Parties

• Our payment processing partners (JazzCash, Easypaisa, Raast, banking partners) may share transaction confirmation data with us so we can credit your account accurately.
• Our game software providers may share session-level gameplay data (bet amounts, outcomes, round durations) to allow us to calculate balances and resolve disputes.

3. How We Use Your Data

The data CT999 Game collects is used for a defined set of purposes. We do not use your data for anything outside these purposes without telling you first.

We process your data on the legal basis of contractual necessity (to run your account), legitimate interests (fraud prevention and platform security), and consent (for marketing communications). You can withdraw consent for marketing at any time.

4. Sharing Your Data

CT999 Game does not sell, rent, or trade your personal data. We share it only in the following limited circumstances, and only to the extent necessary.

Payment Service Providers

When you make a deposit or withdrawal, we share the minimum required information with your chosen payment provider — JazzCash, Easypaisa, Raast, or a banking partner. These providers have their own privacy policies that govern how they handle data passed to them during a transaction.

Game Software Providers

CT999 Game's games lobby is powered by third-party game studios. These providers receive a session identifier and bet/result data to run the game correctly. They do not receive your name, phone number, or payment details.

Security and Fraud Prevention

We may share data with fraud detection services that help us identify unusual account patterns, multi-account abuse, or suspicious betting behaviour. This sharing is based on legitimate interest in protecting the platform and all its players.

Legal Obligations

If CT999 Game is required to disclose data in response to a lawful request — for example, in connection with an investigation into financial crime — we will comply to the extent required. We will not disclose more than what is legally required.

5. Payment Data & PKR Transactions

Because CT999 Game handles real-money PKR transactions, payment data is among the most sensitive information we process. We treat it accordingly.

• Encryption in transit: All data passed between your device and CT999 Game's servers — including payment details — is encrypted using TLS (Transport Layer Security). This is the same standard used by online banking platforms.
• No plaintext storage: We do not store your full JazzCash account number, Easypaisa wallet ID, card number, or bank account details in plaintext form. Stored payment references are tokenised or partially masked.
• Withdrawal matching: To reduce fraud risk, we apply a policy of withdrawing funds to the same payment method used for the most recent deposit where practicable. This is standard practice for online gaming platforms.
• Transaction records: We retain a record of all PKR deposit and withdrawal transactions associated with your account. This is necessary for account balance accuracy, dispute resolution, and financial record-keeping. These records are kept for the period described in Section 7.
• Third-party payment security: JazzCash, Easypaisa, Raast, and our banking partners operate under their own security frameworks. CT999 Game is not responsible for data handling that occurs within those third-party systems, but we only work with established, reputable payment providers.

If you ever suspect that your payment information linked to CT999 Game has been compromised, contact our support team immediately so we can place a hold on withdrawals from your account while the matter is investigated.

6. Cookies & Tracking Technologies

CT999 Game uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the cookie types we use.

You can manage cookie settings through your browser's privacy controls. Disabling analytics or preference cookies will not prevent you from using CT999 Game, but some personalisation features may not work as expected. Disabling essential cookies will prevent login and basic platform functionality.

CT999 Game does not use cookies to serve third-party advertising on other websites. Any analytics data collected is used internally to improve the CT999 Game platform only.

7. Data Retention

We do not keep your data indefinitely. Different categories of data are retained for different periods depending on their purpose and any applicable record-keeping requirements.

• Active account data (name, email, phone, preferences): Retained for as long as your account remains open and active.
• PKR transaction records (deposit and withdrawal history): Retained for a minimum of five years from the date of each transaction for financial record-keeping purposes.
• Identity verification documents: Retained for the duration of your account and for a reasonable period after closure in case of subsequent queries or disputes.
• Support conversation records: Retained for up to two years from the date of the last interaction in a given thread, or longer if the matter relates to an unresolved dispute.
• Session and gameplay logs: Retained for up to twelve months in full detail; after that, aggregated anonymised versions may be retained for platform analytics purposes.
• Closed account data: When you request account closure, active account data is deactivated promptly. Transaction and verification records are retained as described above for legal and audit purposes, then securely deleted.

If you request deletion of your data and there is no legal or contractual reason to retain specific records, we will carry out that deletion within a reasonable timeframe and confirm it to you via your registered email address.

8. Security Measures

Protecting your data is something we invest in continuously. The following measures are in place across the CT999 Game platform:

• TLS encryption on all data in transit between your device and our servers. Look for the padlock icon in your browser's address bar when using CT999 Game.
• Password hashing: Your account password is never stored in readable form. We use industry-standard one-way hashing so that even internal staff cannot see your password.
• Access controls: Only a small number of authorised personnel have access to player data, and only when required for account management, verification, or support purposes.
• Fraud monitoring: Automated systems monitor login patterns, transaction patterns, and device changes to detect potential unauthorised account access and trigger alerts.
• Secure payment tokenisation: Payment references stored in our systems are tokenised — they cannot be used to initiate a transaction without going through our verified payment flow.

Despite these measures, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your CT999 Game account and to keep your registered phone number up to date so that verification alerts reach you promptly. If you notice any suspicious activity on your account, contact support immediately.

9. Your Privacy Rights

As a CT999 Game player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team.

To exercise any of these rights, contact the CT999 Game support team through live chat or via the email address listed in the footer. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling the request.

10. Minors and Under-18 Players

CT999 Game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, all players confirm they meet the age requirement.

Where we have reason to believe that a registered account belongs to a person under 18 — through identity verification, a report from a parent or guardian, or our own fraud monitoring — we will:

• Immediately suspend the account pending investigation.
• Refund any PKR deposits made to that account after deducting any bonuses or promotional funds that were used.
• Permanently close the account and delete associated personal data to the extent permitted by our legal obligations.

If you are a parent or guardian and believe a person under your care has created an account on CT999 Game, please contact our support team immediately. We take these reports seriously and will act on them without delay.

11. Changes to This Privacy Policy

CT999 Game may update this Privacy Policy from time to time. Changes might be made to reflect new features on the platform, new payment methods we add (for example, new mobile wallet options), changes in how we handle data internally, or updates to applicable laws.

When we make significant changes — particularly changes that affect your rights or how we use your data — we will notify registered players via email to their registered address before the updated policy takes effect. The "last updated" date at the top of this page will also be revised each time changes are made.

We recommend bookmarking this page and checking it periodically, especially if you are a long-standing CT999 Game player. Continued use of the platform after a policy update has taken effect constitutes your acceptance of the revised Privacy Policy.

If you disagree with any updates to this Privacy Policy and do not wish to accept them, you should stop using CT999 Game and contact support to request account closure before the changes take effect.

12. Contact & Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how CT999 Game has handled your personal information, please get in touch with us.

• Live Chat: Available 24/7 through the CT999 Game platform. This is the fastest way to get a response for urgent account-related privacy matters.
• Email: [email protected] — please include your registered username and a brief description of your query so we can direct it to the right team quickly.

We aim to respond to all privacy-related enquiries within five business days. More complex requests — such as a full data access request or a deletion request — may take up to thirty days to process fully, particularly where identity verification is required before we can act.

For full details on the rules governing your CT999 Game account, please also read our Terms and Conditions and the Responsible Gaming page.